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FAQ

Questions and answers

Registration

Why should I choose CnlGaming?

CnlGaming was founded in 2017, more than 3 years of experience, we served over 100,000 satisfied customers. Cheap price, safe products, speed delivery, friendly service is what we provide. Our goal is to bring our unique service to global players.

Should I register to buy on CnlGaming?

Registration an account on our site is important but not necessary to place the order, The reason is:
All of your orders will be recorded in your account if you’re registered, you can then track your order history, check your order status.
You will be rewarded as a certain CnlGaming point each time you shop on Cnlgaming, (we are working on it and this feature will be available in the near future).

Should I use a fake email when I register?

That is absolutely not recommended. Just in case any issue happens to your order, we will send emails to your registered email address. Or when cancellation is needed due to a decision change or mistake orders made, an authorized email is better than a fake one. So you’d better register with your frequently used email in order to make your order handled properly. 

Should I use a fake phone number when I register?

That is not recommended. For some special orders (high price, or a huge number of items/services). A verify call from us may be required to verify before processing. If we cannot reach you by phone provided, your order will not be processed.

Membership

What is VIP member on CNLgaming?

To encourage and show thanks to our loyal customers, we are developing the Vip system, once you meet certain conditions, you become our VIP member automatically. You will get more discount when you become our VIP member. (This feature is on processing and will be offered to you soon, we will keep you in posted through our channels.)

How I become VIP member?

TBU…

What is the use of Cnlgaming point?

TBU…

What if the point is not accelerated to my account.

TBU…

Payment

What payment methods do we accept?

At present, you can pay via Paypal, Credit Card, Debit Card, and Payment services available via Paymentwall

How can I pay via Credit Card or Debit Card?

Once you are redirected to the Paypal payment gateway page, you will see an option as “Pay with an independent Credit Card”, you can choose that option and you will be able to pay with your Credit Card or Debit Card. If your card is refused, you will want to contact Paypal support, they will investigate the issue for you, as we know, some cards are not accepted by Paypal. 

The currency of my Credit Card is not in USD, can I still pay?

No worry! Your Credit Card payment will be made through Paypal still, your Credit Card Company or your bank will determine the currency exchange rate which will be applied to your payment. 

How do I pay via Western Union?

Please check how to proceed payment via Western Union

What is a pending echeck status?

Why do I have to wait for it to be cleared? A pending e-check is a type of payment option available within Paypal payment service. A pending e-check is just like writing a normal check, except automatically. Just like normal checks, pending e-checks usually takes 3-5 business days to clear while Paypal verifies the funds are present within the senders account. Once the check is cleared, the money is transferred to Cnlgaming’s account and then your order will be processed immediately thereafter. 

What regulations are required for refunding request?

You can email us your refund request by using your registered email with your order ID and refund reason, or contact our LiveChat System. Then our operators will help you handle it.

How long it takes until I get my refund?

If you pay via Paypal, the money will be shown up in your Paypal account instantly after we refund at our end. If you pay by a Credit Card, after we refund, it usually takes 3 to 30 business days for the money to be shown up in your card. 

Is it secure proceed payment via Cnlgaming? Will my personal information be protected?

You never need to worry about the security to pay on our site, and your personal information will be very safely protected. Cnlgaming.com has been verified by VeriSign and McAfee. Cnlgaming has taken security measures to protect our customers’ payment information and any other personal information. We assure all the information you submit will never be disclosed to any third parties. 

Orders & Delivery

How long it usually takes to get my order processed?

Ninety five percent of orders are completed within 5-10 minutes.However, for some specific games, we will need approximately 1 hour to 12 hours .

Regard to special orders, we may need further verification in process. In that case, we will contact you via phone or email, so please make sure your phone or email available within 30 minutes after you place an order in case the call verification is needed. If you have any questions about the order verification, you can contact our Livechat Service.

Why do we need to call you sometimes before processing your order?

In order to confirm your order information is 100% correct, we need to make a confirmation call with you sometimes before the delivery.

How long it usually takes to get the delivery after I make the payment?

Most orders can be delivered in 15-45 minutes. For some special orders, it may require extra verification which might cause a delay. If we need extra information from you, we will contact you by phone or email, and you can also contact us if you have any questions regarding your order.

Sometimes I have confirmed the stock before placing my order, but later after I place my order, you guys say you are out of stock?

Due to large demand of the game currency on our site, our stock updates every minute. So the situation you mention could happen, but it rarely happens since we usually have enough stock.

How do you make the delivery if I buy the game currency on your site?

For the game currency, we usually deliver it to you by Mail System or face to face mode in game; you can contact our Livechat Service for more details about the delivery.

How do you guys do powerleveling? Do you use bots?

We only do manual power-leveling rather than any other illegal methods like botting, exploiting etc. Cnlgaming has it’s own powerleveling office with a lot of professional players. Make sure to report us if you find any illegal method is used during the power-leveling, we will start an investigation immediately once we get your report. And you will also be compensated if your account gets destroyed due to the use of illegal methods during the power-leveling process

Where should I leave my account information if I buy power-leveling service?

You can leave your account information in the comment form, and the information should include Login/password/character name/country/realm. If you have any other request, please leave it in the comment form as well, we will our best to meet your needs.

If you have any other question which is not listed above, you can contact our 24/7 LiveChat Service or email us, we will give you an answer as soon as we can. Thank you!